Terms and Conditions

Welcome to ZIEOLA.
These Terms & Conditions govern your use of our website and services. By accessing or purchasing from www.zieola.com, you agree to be bound by these terms.

1. GENERAL INFORMATION

This website is operated by ZIEOLA (“we”, “us”, “our”).
Throughout the Site, the terms “you” and “customer” refer to the user of our website.

By visiting our Site and/or purchasing from us, you engage in our service and agree to comply with these Terms & Conditions, along with our Privacy Policy and other policies referenced on the Site.

2. ELIGIBILITY TO USE

By using this Site, you confirm that:

You are at least 18 years of age, or
You are accessing the Site under the supervision of a parent or legal guardian

You agree not to use our products or services for any unlawful or unauthorized purpose.

3. PRODUCT INFORMATION & AVAILABILITY

All products are available exclusively online through our website.
Product images are displayed as accurately as possible; however, actual colors may vary slightly due to screen settings.
We reserve the right to limit quantities, discontinue products, or modify descriptions at any time without prior notice.

4. PRICING & PAYMENTS

All prices listed on the Site are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise.
Prices are subject to change without prior notice.
In case of any pricing error, we reserve the right to cancel the order and issue a full refund.

Accepted Payment Methods

Credit & Debit Cards (Visa, MasterCard, etc.)
Net Banking / UPI
Cash on Delivery (COD), where applicable

Payment details are processed securely via Shopify-approved payment gateways.
ZIEOLA does not store your card or banking information.

5. ORDER CONFIRMATION & SHIPPING

Once your payment is successfully completed, you will receive an order confirmation via email or SMS.
Orders are processed after payment confirmation and shipped based on product availability.
Estimated delivery timelines may vary depending on location and logistics partners.

6. RETURNS, REPLACEMENTS & REFUNDS

Returns and replacements are governed by our Returns & Exchange Policy, available on the website.

We reserve the right to refuse returns that do not meet our policy conditions.

7. USER RESPONSIBILITIES

You agree:

To provide accurate billing, shipping, and contact information
Not to misuse the Site or engage in fraudulent activities
Not to transmit viruses, malicious code, or harmful content

Any violation may result in termination of access to our services.

8. THIRD-PARTY SERVICES & LINKS

We may use third-party services such as:

Shopify (e-commerce platform)
Payment gateways
Shipping & logistics partners
Analytics tools (e.g., Google Analytics)

We are not responsible for the content, policies, or practices of third-party websites.

9. INTELLECTUAL PROPERTY

All content on this Site — including logos, designs, text, images, and graphics — is the property of ZIEOLA and is protected by applicable intellectual property laws.

Unauthorized use, reproduction, or distribution is strictly prohibited.

10. LIMITATION OF LIABILITY

ZIEOLA shall not be liable for:

Any indirect, incidental, or consequential damages
Delays or failures due to circumstances beyond our control
Misuse of products after delivery

Use of the Site and products is at your own risk.

11. INDEMNIFICATION

You agree to indemnify and hold harmless ZIEOLA from any claims, damages, or expenses arising from your breach of these Terms or misuse of the Site.

12. GOVERNING LAW

These Terms & Conditions are governed by and construed in accordance with the laws of India.

13. CHANGES TO TERMS

We reserve the right to update or modify these Terms & Conditions at any time.
Changes will be effective immediately upon posting on the Site.

Your continued use of the Site constitutes acceptance of the revised terms.

14. CONTACT INFORMATION

For any questions regarding these Terms & Conditions, please contact us:

Email: support@zieola.com
Business Location: India